1. Introduction
PROPMAN TECHNOLOGY SDN. BHD. (1454668-K) ("PROPMAN", "Company", "we", "our", "us") is committed to protect the privacy and security of any personal data that Individual Customer or Company may provide through the web application at propman.com.my ("Website") in desktop, mobile, tablet and apps (including any subdomains). Personal data includes information that can be linked or directed to a specific individual for example name, address, phone number or email address. Should we ask the Individual Customer or Company to provide certain information by which an individual/personnel can be identified when using this website, then the Individual Customer or Company can be assured that it will only be used for such purpose it is requested.
In accordance with Personal Data Protection Act 2010 of Malaysia (PDPA), any personal data provided by the Individual Customer or Company shall be protected according to the Act and we shall not be held liable nor responsible for any information and/or contents in PROPMAN website that has been revealed and/or abused at large and/or already within public knowledge and for any risks and/or occurrences by publishing any of the contents and information given herein. All the information provided by the Individual Customer or Company is for the utilization of us and its verified strategic partners.
Request for access to and correction of any information submitted can be directed to us at support@propman.com.my.
This Privacy Policy may be modified at any time, as our user it is your responsibility to review this Privacy Policy periodically so that you are aware of any changes.
2. Your Privacy
This Privacy Policy sets out the manner in which we collect, use, disclose, store, process and manage personal information. By visiting or using the Website, subscribing to our services or entering into an agreement with us in relation to the Website, you are taken to have read, and agreed to the collection, use, disclosure, storage, processing and handling of your personal information in accordance with this Privacy Policy.
3. The Data We Collect About You
We may collect personal information about you including, but not limited to your name, address, phone number, email, gender, occupation, personal interests, information regarding your request and search activities and behaviour such as the duration of active propman.com.my membership/registration, your transactions in different statuses from open to closed search and request activities, your property transaction booking form, and any other information provided. For some services and products, we may also collect your personal information to enable verification of your identity, including information from your national ID (NRIC) or passport, driver’s licence, and health care and concession cards. If you access any of our services through a social network site or login to the Website using your social network credentials such as Facebook, Google and Apple, we will collect limited information provided to us by that social network site, such as user name, site ID, profile photo and email address.
It is mandatory for you to provide us with your name, contact information and other details marked as mandatory as requested by us. If you choose not to furnish any mandatory personal data requested or wish to withdraw your consent or significantly limit the processing of your personal data, you agree that (notwithstanding any agreement between you and us) we may not be able to provide you with our services and products.
If you subscribe to any of our agent packages, we may also collect information about your agency, agent license details (REN/PEA/REA), personal photo, property photo, property information, seller personal information, and other required details.
If you subscribe to any of our agency packages, we may also collect information about your agency, including but not limited to company name, company registration number, agency license details, company logo, office address, office phone number, and other required details.
We may also collect non-personal information about you including, but not limited to, data relating to your activities on the Website (including IP addresses) via tracking technologies such as cookies (please refer to Cookies section below).
You acknowledge that the personal information you provide us and which we collect from you, is your own information or information which you have been authorised to provide to us.
4. How Do We Use Your Data
We use your personal information mainly to create and maintain your account and ensure you comply and adhere to our website terms of use, provide you with products and services that you have requested, and respond to your inquiries.
As part of our services, we may share your information with our third party service providers, including but not limited to bankers, legal solicitors, and other service providers, in order to help you to complete the property transactions and enjoy the promotion offered by our service providers.
We may use personal information to personalise and customise your services, experience, advertising and content that you view and engage with on the Website or the websites of our service providers and business partners, and also to contact you to conduct surveys, research and feedback about our products, services or the Website.
We may also use your personal information which we have collected in direct marketing and/or provide your personal information to another person/organisation for gain and/or for use by that person/organisation in direct marketing. As part of our end-to-end services, by default when you register yourself as our user, you are deemed to have agreed for us to share your personal information with all our service partners. If you do not agree with this, you should deactivate your Services account.
5. Security of Your Data
We have put in place reasonable measures to safeguard your personal information against loss, theft and unauthorised access, use or modification.
Such measures include limiting access to personal information to only PROPMAN employees and authorized third party service providers who need to know such information for the purposes described in this Privacy Policy, as well as other technical and physical safeguards.
All direct payment gateways we use adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standards) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Our Website may contain links to other third-party websites and microsites, whose privacy practices may differ from PROPMAN. Such websites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can know where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website you are visiting. That policy may differ from ours. If you can’t find the privacy policy of any of these websites via a link from the website’s homepage, you should contact the website directly for more information.
6. Disclosure And Storage Of Personal Information Outside Your Country Of Residence
Personal information submitted by Company’s customers and visitors to the Website may be held on servers located in in your country of residence or in the data centres of Company’s outsourced data processors with data centres in Malaysia or abroad. We transfer data outside of your country of residence to our service providers in order to obtain secure storage, back-up and data retrieval services and to provide services. Company has implemented policies and procedures to safeguard the secure storage and processing of data with its related companies and has verified the security arrangements of its outsourced data processors. When you provide us with your personal information you give us your consent to store your personal information outside of your country of residence for the purposes described above.
Where we have obtained your consent or taken other measures to do so, we may also share your personal information with our service providers and other third parties (who are our clients or financial services companies, investment service providers and telecommunications services providers) located outside your country of residence in accordance with the Privacy Laws so that they can provide you with any products or services requested by you, including contacting you in relation to the products or services.
7. Data Retention of Your Data
We will retain your data for so long as is needed to fulfil the purposes set out in this Privacy Policy and to enable us to comply with our legal and contractual obligations.
8. Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on all websites related to PROPMAN. We do link the information we store in cookies to any personally identifiable information you submit while on our website.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier and secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers "help" file. Reference for cookies can be found at http://www.cookiecentral.com/
We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username and interests, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our websites.
If you reject cookies, you may still use our website, but your ability to use some areas of our website, will be limited.
Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when transact as a guest or view a property details). A cookie cannot read data off your hard drive.
Some of our business partners (e.g., advertisers) set cookies while delivering banners on our website. We have no access to or control over these cookies.
This privacy statement covers the use of cookies by PROPMAN websites only and does not cover the use of cookies by any advertisers.
We do use cookies on point of collection pages of email address, but we do not use them in emails.
Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our website to the interests of our customers, to measure traffic within our website and let advertisers know the geographic locations from where our visitors come.
When you visit any of PROPMAN websites, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include but not limited to:
(a) Your computer’s IP address (as explained in Cookie Section above)
(b) Browser type
(c) Webpage you were visiting before you came to our site
(d) The pages with in our network you visit
(e) The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
9. Access, Correction And Withdrawal Of Consent
If you have any queries, comments, complaints or updates about our Privacy Policy or our collection and processing of your personal data, please contact us at:
Data Protection Officer
Propman Technology Sdn Bhd
Unit A-29-01, The Vertical Business Suite
No. 8, Jalan Kerinchi, Bangsar South
59200 Kuala Lumpur
Malaysia
Email: privacy@propman.com.my
If you wish to access, update or withdraw consent for the use of the Personal Information collected by us, please email the above contact. Alternatively, you may also log into the PROPMAN microsite located in our website (www.propman.com.my) and access your account to amend or change your data if you find it incorrect.
We will not correct your personal data upon request from any third party, unless such third party is able to produce documentary evidence of your authorization to do so.
10. Language
In the event of any inconsistency between the English version and the version in other languages of the Privacy Policy, the English version shall prevail over the version in other languages.
© PROPMAN TECHNOLOGY SDN. BHD. (1454668-K)
Last updated on March 2022.
